By using ginawongjewellery.com.au you agree to the following terms and conditions:

Orders:

Once an order has been placed and payment made, you are committing to the purchase. All products are made to order therefore cancelations and returns due to change of mind are not accepted. Changes to orders are only possible if the item is yet to be made or raw materials are yet to be purchased. Immediate contact with Gina Wong is required for this to be arranged.

Custom orders are not able to be exchanged or refunded. In case of manufacturing fault, an exchange, repair, or refund can be agreed upon after consultation with Gina Wong.

Please be aware that minor variations in natural gemstone colour is expected and website images can appear different to the actual product.

Shipping:

All items are carefully packed to ensure your piece arrives safely. Postage delay, damage or loss are not the responsibility of Gina Wong Jewellery. All products are sent via standard or express post with signature on delivery for extra security. You will be able to track your item through the tracking details sent to you.

Notification of changes:

Changes to items (price change, removal of item, change of details, etc.) or changes to terms of service may occur. By using ginawongjewellery.com.au, you accept these changes.

Privacy policy:

All customer information provided to us is used only for processing and delivery of your order.

Intellectual property/copyright:

You acknowledge and agree that Gina Wong Jewellery owns all intellectual property rights. The material on this website may not be resold, reproduced or copied.